SpinyRush Privacy Policy

At SpinyRush Casino, we understand that your personal information deserves careful handling and strong protection. This Privacy Policy explains how we collect, use, store and safeguard your data when you visit spinyrush.com, register an account, or use any of our services. By accessing SpinyRush Casino, you confirm that you have read and understood how we process your information, and you consent to the practices described below.

Who We Are

SpinyRush Casino is operated by Comentive LTD, a company registered in Belize under number 000047924, with its registered office at Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize. Payments on our platform are processed through our payment agent, Norvelic LIMITED, registered in Cyprus. We hold a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-202505024-FI1, and we operate in accordance with the regulatory standards this licence requires.

Information We Collect

When you create an account or use our services, we collect several categories of information in order to provide, secure and improve our platform. We gather this data directly from you, automatically through your use of our website, and sometimes from third parties such as payment providers or verification partners.

• We collect identity details such as your name, date of birth, address and government-issued identification used for verification purposes.
• We collect contact information, including your email address and phone number.
• We collect financial information related to deposits and withdrawals made through Apple Pay, Google Pay, SEPA, Visa, Mastercard, Bank Transfer or Interac.
• We track your gaming activity, including games played, wagers placed and bonuses used, to manage your account and loyalty status.
• We automatically collect technical data such as your IP address, device type, browser information and login timestamps.
• We may collect communication records when you contact our support team via email or LiveChat.

How We Use Your Data

We at SpinyRush use your personal information for a range of purposes connected to operating a secure and compliant platform. Our Spinyrush Casino login and account systems rely on accurate identity data to prevent fraud and ensure that only verified players can access real-money games.

• We use your information to create and manage your account, including verifying your identity before processing withdrawals.
• We use your data to process deposits and payouts in line with our minimum deposit and withdrawal requirements.
• We use gaming activity data to calculate loyalty points, VIP tier status and cashback eligibility under our six-level VIP program.
• We use your contact details to send account notifications, including level changes in our loyalty program.
• We use your information to detect, investigate and prevent fraud, money laundering and breaches of our terms.
• Where permitted, we may use your data to send marketing communications about our Spinyrush casino bonus offers, provided you have not opted out.

Legal Basis for Processing

We process your personal data because it is necessary to perform our contract with you when you use our services, to comply with our legal and licensing obligations, to protect our legitimate business interests such as fraud prevention, and, where applicable, because you have given your consent, for example to receive promotional communications about our Spinyrush bonus and no deposit bonus offers.

Cookies and Tracking Technologies

Our Spinyrush casino website uses cookies and similar tracking technologies to remember your preferences, keep you logged in, and understand how visitors use our platform, including the Spinyrush app and Spinyrush casino app where applicable. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our business.

• We share data with payment processors, including our payment agent Norvelic LIMITED, to process transactions.
• We share information with identity verification providers to confirm your age and identity.
• We may disclose data to regulators, law enforcement or courts where required by law or our licensing obligations.
• We may share information with game providers such as Belatra, BetSoft, BGaming, Endorphina and others listed on our platform, strictly for the purpose of delivering gameplay and ensuring fair results.
• We may share data with professional advisors, auditors or fraud-prevention services when necessary.

Restricted Jurisdictions and Compliance

We are legally required to restrict access for residents and citizens of certain countries, including Afghanistan, Belarus, Iran, Russia, Ukraine, the United States and several others listed in our terms. Personal data collected from users attempting to access our services from restricted jurisdictions may be processed solely to confirm ineligibility and to prevent account creation or deposits, in line with our compliance obligations.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax, licensing and anti-fraud obligations. Where you have requested account closure, we may still retain certain records where retention is required by applicable law or our Anjouan licence conditions.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration. Access to sensitive data, including information submitted during withdrawal verification, is restricted to authorised personnel only. While we work hard to protect your data, no system can guarantee absolute security, and we encourage you to use strong passwords when accessing your Spinyrush casino login.

Your Rights

Depending on your location, you may have certain rights regarding your personal data. We are committed to respecting these rights wherever they apply.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact us using the details below, and we will respond in accordance with applicable regulations.

Responsible Gambling and Data

Where you activate self-exclusion or a cooling-off period, we retain and process relevant account data to ensure these restrictions are properly enforced across our platform, including suspension of bonuses and promotional offers during the restricted period.

Children's Privacy

Our services are intended strictly for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our platform after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, our support team is available 24/7 via LiveChat or by email at support@spinyrush.com. We are happy to assist with any privacy-related concerns regarding your use of SpinyRush Casino.